Tutoring Terms & Conditions
Tutoring Services
Tutoring for Excellence provides tutoring services throughout New Zealand using New Zealand based tutors.
Tutoring services may be delivered online or in-person depending on tutor availability and location.
Lesson Bookings
Tutoring bookings reserve a recurring weekly timeslot with your tutor.
Lesson frequency, scheduling and lesson structure are arranged directly between clients and tutors.
Payments
Tutoring services are prepaid.
By providing payment details, you authorise Tutoring for Excellence to process payments on behalf of your tutor in accordance with your agreed tutoring arrangement.
Clients agree to maintain the minimum required tutoring credit balance associated with their booking.
Recurring Payments
Where ongoing tutoring services are arranged, recurring equivalent charges will be automatically processed to the nominated payment method until permanent cancellation has been requested and actioned.
Recurring payments are processed in accordance with the agreed tutoring arrangement.
Missed Lessons & Cancellations
Because your tutor reserves and holds a weekly time slot exclusively for you, missed lessons remain payable as your tutor’s time has been specifically allocated to your booking.
Make-up lessons — Students up to Year 13
Your tutor will offer one make-up lesson per term for lessons missed due to circumstances on your end, subject to availability. Please note:
- Make-up lessons must be scheduled within the same term as the missed lesson, or in the immediately following holiday period — they cannot be carried forward.
- If you cancel a make-up lesson, it cannot be rescheduled and the original lesson is forfeited.
- Make-up lessons are not available where less than 24 hours’ cancellation notice was given.
Make-up lessons — University students and adults
Your tutor will offer one make-up lesson per package for lessons missed due to circumstances on your end, subject to availability. Make-up lessons must be scheduled within the package period and cannot be carried forward.
You will not be charged for any lesson cancelled due to your tutor’s unavailability. Make-up lessons for tutor-initiated cancellations may be arranged at any time, subject to tutor availability (and within the package period for university/adult students).
Cancellations & Refunds
How to cancel To cancel your tutoring booking, please contact Tutoring for Excellence Ltd directly, your tutor is not able to process cancellations on our behalf. At least 24 hours’ notice is required. If less than 24 hours’ notice is given, a charge equivalent to one hour’s tuition will apply.
When your cancellation takes effect Your cancellation becomes effective once all remaining credit on file has been used, based on the minimum reservation of 1 hour per week. Once all remaining credit has been utilised, no further recurring charges will be processed unless tutoring services continue.
Refunds
Where you cancel your booking, remaining credit on file will continue to be applied to your ongoing weekly reservation until exhausted.
A refund is only available where your tutor becomes unavailable and no suitable replacement tutor can be provided, making it impossible to deliver the agreed services.
Any approved refunds will be processed to the original payment method within a reasonable timeframe.
Tutor Availability
While Tutoring for Excellence aims to maintain ongoing tutor availability, tutor availability cannot be guaranteed indefinitely.
Where reasonably possible, replacement tutor options may be offered.
Payment Security
Online payments are securely processed through third-party PCI-compliant payment providers.
Tutoring for Excellence does not store card security codes (CVV/CVC/CVN numbers).
Privacy
Tutoring for Excellence respects your privacy and handles personal information in accordance with applicable privacy legislation.
Please refer to our Privacy Policy for further information.
Contact Us
For account enquiries, cancellations or support, please contact Tutoring for Excellence through our website contact page.
Last Updated: May 2026