Privacy Policy
Privacy Policy – Tutoring for Excellence New Zealand
Tutoring for Excellence respects your privacy and is committed to protecting the personal information we collect in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website or tutoring services.
1. Who We Are
Tutoring for Excellence provides tutoring services throughout New Zealand using New Zealand based tutors.
Australian Head Office | Supporting students New Zealand-wide.
For privacy-related enquiries, please contact us through our Contact Us page on our website.
2. Information We Collect
We may collect personal information including:
- student and parent names
- contact details including phone numbers and email addresses
- billing and payment information
- tutoring requirements and educational information
- lesson schedules and booking details
- communications between clients, tutors and our administration team
- website enquiry form submissions
- IP address, browser and website usage information
Where reasonably necessary for tutoring support purposes, we may also collect limited educational or wellbeing-related information provided voluntarily by parents or students.
3. How We Collect Information
We collect information when you:
- submit an enquiry through our website
- contact us by phone or email
- book tutoring services
- make payment for tutoring services
- communicate with our tutors or administration team
- use our website
We may also collect information from parents, guardians, schools, funding agencies or tutors where authorised or reasonably required to provide tutoring services.
4. How We Use Your Information
We use personal information to:
- provide tutoring services
- match students with suitable tutors
- manage lesson scheduling and administration
- process payments and recurring billing arrangements
- communicate regarding bookings, lessons and account matters
- improve our services and website
- comply with legal and regulatory obligations
We may also use contact details to provide service updates or important administrative communications.
5. Payment Security
Payments made through our website are processed using secure third-party payment providers.
Tutoring for Excellence does not store card security codes (CVV/CVC/CVN numbers).
Payment providers engaged by us are expected to maintain PCI-DSS compliant payment security standards.
6. Disclosure of Information
We may disclose personal information to:
- tutors engaged to provide tutoring services
- payment processors and financial service providers
- IT, website and administrative service providers
- funding agencies or organisations where authorised
- legal, regulatory or government authorities where required by law
We do not sell personal information to third parties.
7. Storage and Protection of Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically using secure third-party platforms and cloud-based systems used for administration and tutoring operations.
While we take reasonable security precautions, no method of electronic transmission or storage is completely secure.
8. Access and Correction
Under the New Zealand Privacy Act 2020, individuals may request access to personal information held about them and request corrections where appropriate.
Requests may be submitted through our Contact Us page.
We may require reasonable verification of identity before releasing personal information.
9. Cookies and Website Analytics
Our website may use cookies, analytics tools and similar technologies to improve website performance and user experience.
This information may include:
- browser type
- device information
- pages visited
- time spent on the website
- referring websites
Users may adjust browser settings to disable cookies, however some website functionality may be affected.
10. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of external websites.
11. International Operations
Tutoring for Excellence operates in both Australia and New Zealand. Personal information may be accessed or processed by authorised staff, contractors or service providers located in Australia or New Zealand where reasonably necessary for business operations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact Tutoring for Excellence through our website contact page.
Last Updated: May 2026